| Technical Support Centre |
LMW in its mission of continuous after sales support to customers has now newly formulated a dynamic technical support centre to handle the technical queries of customer. The support centre is equipped with all sophisticated infrastructure which includes skilled and experienced technical team, information packed online system, dedicated telephone lines etc. This team handles the technical queries of customer and responds promptly with required details. Specific query which requires clarification with internal departments are replied to customer via e - mail or by responding through a reply call. This centre works currently on day shift ( 8 hours) and subsequently may be extended in steps to support our customers on 24 X 7 basis.
Exceptional Services of Technical Support Centre:
- Technical Solutions through wire
- Response to the customers correspondence through e-mail / Letter within 24 hours
- Establish relationship with customers for pro active support and services
- Support our Service team in resolving the complaints at site
 LMW in its endeavour to support customers, has also developed an Internet based e -service module through which all the technical queries can be registered from customer end online. These queries are handled by the technical team of support centre and necessary action / response are initiated. In future, a technical solution knowledge base will be attached with the
e-service module which acts as a guide for the technical queries of customers online. This Internet based e-service module is currently being extended to our existing e-spares customers and is further be extended to cover our entire customer base.
Get in touch with our Technical Support Centre:
Phone Nos: 0422-6612462, 0422-6612463, 0422-6612464
Email: csdtsc@lmw.co.in |
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An expert team
of Engineers, well versed in the technology
extend complete support to the customers
in:
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Pre installation and Post installation
Survey |
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System Development |
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Machinery Audit |
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Regular Maintenance |
Pre and Post Installation survey
The team visits the customer's factory to
inspect the Building, Floor, Exhaust, Return
Air trenches, Layout of the machines, Provision of suction points (electrical and pneumantic etc.)
in accordance with recomemendation the material flow and
suggests corrective actions for successful
installation of machines.
The team monitors the installation of machines,
assists in fine tuning and commissioning
of machines to achieve the desired quality
& production levels.
System Development
On commission of machines, the team suggests
the suitable systems for Production, Quality,
Maintenance and Material Management to achieve
a constant level of production, quality
and optimum utilisation of machines.
Machinery Audit
Over the years the machines may lost their
effectiveness. Besides this, various systems
such as Maintenance, Inventory management
etc. may have to be re-looked for its relevance.
To review the viability of the machines
and the systems followed, our team of experts
undertake in-depth studies and analysis
and suggest suitable solutions.
a) Review
the viability of Machine
Carry out in depth analysis of all critical
components, including electrical and
mechanical, which influence the productivity
and quality of the machines and suggest
replacement of components or replacement
of machines based on the economics.
Suggest the spares to be procured
and maintained for upgradation of
the machines.
b) Review
the systems of Maintenance & Inventory
Study on existing maintenance practices,
methods, frequency and recommend suitable
systems to optimize the cost of maintenance
and inventory.
c) Optimising
Machine settings & processing
parameters
The complete process right from mixing
to Ring Spinning will be studied for
balancing of production and quality
of product such as cleaning efficiency,
nep removal efficiency, imperfection
and breakage, etc. This will improve
the quality of product which in turn
will increase the profitability. LMW
has conducted Audit Service for about
10 mills and the mill have shown tremendous
improvement on following the guidelines
of the service team.
d) Review
the adequacy of support facilities.
Over a period, new machines would
have been added and old machines modernised.
But most often little attention would
have been paid to support facilities
such as filter room capacity, humidification,
compressor capacity, electrical circuits
and stabilizers.
Unless adequate level of facilities
is maintained, the machines will not
perform to the desired levels. Our
team suggests the optimum level of
facilities required.
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Regular Maintenance of machines
LMW has a vision in near future to introduce
maintenance contracts to maintain the machines
and systems through the years.
For more details please contact:
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Customer Service Department,
Lakshmi Machine Works Limited,
Perianaickenpalayam,
Coimbatore- 641 020, India
Phone: + 91- 422- 2692371 – 379
+ 91- 422- 6612462, 63, 64(Direct line)
Fax: + 91- 422- 2692701
Email: csd_trg@lmw.co.in
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